Oracle Answers is for entertainment, reflection and self-discovery only.
Draft for legal review. If a purchase has gone wrong, contact the fair with your order reference. Nothing in this policy limits any rights you have under applicable law.
Digital content delivered immediately
Oracle unlocks and readings are digital entertainment. Delivery may begin after payment. If your answer or reading is missing, inaccessible or materially different from what you purchased, contact us so we can investigate, restore access or arrange an appropriate remedy. A disappointing prediction does not determine your entitlement; applicable consumer rights still apply.
Unused passes
A Fairground Pass provides 24 hours of access from purchase, with no automatic renewal. If you bought a pass in error and have not used it, contact us promptly. We will review the purchase, its use and any cancellation rights that apply. If a technical fault prevented access, tell us when it happened and what you saw.
Failed or duplicate payments
If you were charged twice, paid without receiving access, or saw an error after payment, please do not keep paying. Send the order reference, payment date and amount through our contact page. Once the transaction is verified, we will correct the access or arrange the appropriate refund through the payment provider. Processing time depends on the provider and your bank.
How to request help
Use Contact the Fair below with the email used for your purchase, order reference and a short description of the problem. Do not send your full card number, security code or banking password. We may request enough information to match your order. We will explain the outcome and any further steps after reviewing it.